Collection of Personal Information

When you interact with our site, we gather certain information about your device, your interactions, and data necessary to process your purchases. If you contact us for customer support, we may collect additional information. In this Policy, "Personal Information" refers to any data that uniquely identifies an individual. Below is a breakdown of the Personal Information we collect and its purposes:

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Device Information:

• Examples of Personal Information collected: web browser version, IP address, time zone, cookie data, viewed sites or products, search terms, and Site interaction.

• Purpose: to optimize Site performance and conduct analytics for site improvement.

• Source: Automatically collected via cookies, log files, web beacons, or pixels when accessing our Site.

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Order Information:

• Examples of Personal Information collected: name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.

• Purpose: to fulfill orders, process payments, arrange shipping, provide invoices/confirmations, communicate with you, screen orders for potential risks or fraud, and send relevant product/service information or advertisements based on your preferences.

• Source: Provided by you during purchase.

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Customer Support Information:

• Examples of Personal Information collected: name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.

• Purpose: to provide customer support services.

• Source: Provided by you during customer support interactions.

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Minors

Our Site is not intended for individuals under 18 years old, and we do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request its deletion.

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Sharing Personal Information

We share your Personal Information with service providers to assist in providing our services and fulfilling contracts, as outlined above. This may include sharing with:

• Wix, our online store platform provider. You can review Wix Privacy Policy for more details.

• Compliance with legal obligations, such as responding to lawful requests or protecting our rights.

• Government agencies, regulators, and law enforcement when required by law.

• Suppliers and service providers who process personal data on our behalf, including technology service providers, logistics providers, auditors, and professional advisors.

 

Use of Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, order fulfillment, and informing you about new products, services, and promotions.

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Retention

We retain your Personal Information for our records when you place an order unless you request its deletion. For details on your right to erasure, please refer to the 'Your rights' section below.

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Your Rights

GDPR: Under the GDPR, you have the right to access, port, correct, update, or erase your Personal Information. If you wish to exercise these rights, please contact us via the provided contact information.

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Cookies

We use cookies to enhance your browsing experience by remembering actions and preferences, improving site functionality, and gathering insights into site usage. You can manage cookie preferences in your browser settings.

For more details on cookies and their usage, please refer to our Cookie Policy.

Thank you for reviewing our Privacy Policy. If you have any questions or concerns, please don't hesitate to contact us.

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Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

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Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@wearekookoo.com.